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Billing and refunds

Cancelling, refunds and failed renders, as the terms state them.

This is a summary of the terms; where they differ, the terms apply.

Cancelling#

You can cancel anytime from Billing. Your plan runs until the end of the period you paid for. Plans are billed monthly or yearly through Stripe; we never see your card.

Refunds#

  • If a render fails on our side, its credit is refunded automatically.
  • If you are unhappy with a new subscription, write to us within 14 days of the first payment and, if you have used fewer than 3 credits, we refund it in full. Consumers in the EU keep their statutory rights in any case.
  • Unused credit packs can be refunded within 14 days of purchase if none of their credits were used.

Credits and packs#

Plan credits reset each billing period and do not roll over. Credit packs (5 credits) stay valid for 12 months. Prices may change; we tell you at least 30 days before a change affects your subscription.

Invoices and payment details#

Open Billing and use the Stripe customer portal for invoices, payment methods and tax details. For anything else, write to contact@loudscene.com.