Troubleshooting

Brand extraction opens your page in a browser. It can fail when:

• the site blocks automated visitors (a bot challenge, a login wall, a geo-block);
• the address is on a private network, a local address or an intranet (we only read public websites);
• the page takes too long to load or answers with an error.

Try the home page instead of a deep link, or another public page of the same site. You can also start a brand kit from a preset and add your colours, fonts and logo by hand in the brand kit.

Open Brand, pick the kit and choose Edit. Fix the colour roles, upload the right logo and set it as the main one. Every new video uses the kit; for a video you already made, the editor's Brand tab has a reset to the kit.

We can only use fonts with an open licence, so a commercial font from your site is replaced with the closest open one, and the kit says it was substituted. Pick a different font for headlines, body or labels in the kit's Fonts section.

Fonts are self-hosted and embedded in the player, so the preview and the MP4 always use the same files, whatever is installed on your computer.

Every generation is checked and repaired, but a much longer text you type can still overflow. Shorten the field, or ask the chat: “make the headline fit”. Check all four formats with 0 in the editor: portrait formats have the least width.

Renders run frame by frame in the cloud, in parallel chunks, usually in about a minute or two per format. Longer videos, 4K and 60 fps take longer. Progress shows live; you can close the page and come back.

If a render fails on our side, its credit comes back automatically and you can start it again. A /try preview that runs past 12 minutes is stopped; try again later.

Exports on Free carry a small corner mark and a short “Made with loudscene” end card, at up to 720p. The first export of a new workspace has none. Paid plans never have a watermark.

Credits and AI generations come in monthly amounts per plan, chat edits per video, and AI generations also have a daily safety limit. The message says which one. Buy a credit pack (5 credits) or upgrade in Billing; see Credits and plans.